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FAQ

Are your products brand new in the original packaging?
All of or products are brand new, direct from the manufacturer, including original packaging and certificates if applicable

Do you gift wrap?
Yes. upon request we will gift wrap and include a note of your choosing

Is my package insured?
Yes, we ship UPS, and all orders are insured up to $100.00

Do you offer combined shipping?
YES. Our system automatically combines shipping based on weight. Our shipping calculator will display real time rates for multiple carriers and services. You may select what is best for you. Any order over $100.00 ships for free in the Continental US excluding Alaska and Hawaii

How quickly do you ship?
We ship within 24 hours of receipt of your order, excluding weekends. In the rare event that we are out of stock on an item. you will be notified immediately of the revised ship date and given the option to cancel your order.

 

How do I get FREE SHIPPING?

ANY ORDER OVER $100 will AUTOMATICALLY SHIP FOR FREE within the Continental United States, excluding Hawaii and Alaska. No Coupon is required.

 

I have a Coupon, where do I enter my Coupon Code?

From time to time we offer Free Shipping as well as other discounts for different products or occasions. This will require a coupon code which you may acquire, when we have a promotion running, by registering with our website either at check out or on the home page. The coupon code will be emailed to your email. The Code needs to be entered into box directly above the rate calculator on the second page of our checkout.


Can I pick up my purchase at your retail location?
Our store is open Monday to Friday 11:00 to 6:00pm
Saturday 10:00 to 5:00
Sunday   11:00 to 4:00

You may visit us during those hours to pick up your purchase

Do you drop ship your products?
We inventory most  of our products, we only drop ship in our larger items, as we believe in stocking what we sell.

How do I contact  Ari's Treasures
We can be reached by email at Aristreasures@optonline.net 24 hours a day
We can be contacted by phone at 631 675-2535

How do I return a product?

Defective Product
All defective items will be replaced or refunded at our discretion. In the event an item needs to be returned due to a defect, we will issue a UPS Pickup Tag. Item to be returned must be repacked as received. 

Damaged Item
In the event  item is received damaged due to shipping, please retain all packaging and contact us immediately. We will replace or refund at our discretion at no cost to you. UPS may contact you to pickup or inspect package. 

Refund Policy
We offer a fourteen (14) day, money back return policy. In the event you are not satisfied with your purchase, please contact us at Aristreasures@optonline.net to obtain a Return Authorization Number. Please return item in original packaging to: Ari's Treasures at 243 Main Street, Suite 1 East Setauket, NY 11733. We will refund purchase price, less shipping upon receipt of item.